Contributors
Asia/Pacific
- Australia, Tim Burton Taylor, CEO HOED
- China, Ulrika Püringer, CEO, Aspexa
- Japan, Tatsuya Ikeda, Director, NIKKEI
- Pakistan, Aftab Anwar, CEO, Startex / President MSPA Asia/Pacific 2004-2006
Europe
- Finland, Jukka Rastas, CEO ServicePlus / Director MSPA Europe & ESOMAR
- France, Francois Leaute, CEO, DMS / President MSPA Europe 2005-2006
- Hungary, István Kricska, Client First
- Lithuania, Jurgita Adomaityte, SPECT
- Macedonia, SVOT Mystery Shopping
- Russia, Gregory Bodarenko, Nextep
- Slovenia, Skrivnostni Nakup, Ugren.com
- Sweden, Susanne Sjölund, Vice President, Better Business World Wide
- Sweden, Mats Holmqvist, Training Manager, Vodafone
- Sweden, Patric Sjöberg, CEO, SAS Human Resources
- Turkey, Gülnur Ozerman, TRO
- UK, Chris White, Managing Director, GFK/NOP
- UK, Helen Turner, MRS
- UK, Barry Ryan, Standards & Policy Manager, MRS
- Ukraine, Alexej Tsisar, Marketing Lab
North America
- Canada, Byron McCann, Service Intelligence / President IMSA
- USA, John Hshu, Surfmerchants
- USA, Arcadio Roselli, Service Evaluation Concepts
- USA, Judy Ann Hess, CEO, Customer Perspectives
- USA, Elaine Buxton, CEO, Confero
- USA, Lori Kern, CEO, Kern Scheduling Services
- USA, Debi LeDoux, PHR Human Resources, Shop n´Check
- USA, Jeff Hall, Second to None / President MSPA North America 2004-2005
- USA, Cathy Stucker, CEO, Idealady
- USA, Mark Michelson, Co-Founder and first President for MSPA
- USA, David Rich, President, ICC/Decision Services / President MSPA N/A 2005-2006
Research & Other services
- Sweden, Lina Thomasdotter Karlsson, Project manager, Better Business World Wide
- Sweden, Helena Söderberg, Bildbiten
- Turkey, Galip Yuar, Student
